FREQUENTLY ASKED QUESTIONS

If you can not find answers to your questions below, please contact us by phone on +32 28081211, fax +372 605 1135, e-mail: info-be@diapol.com, or use our Contact form.

Q: Do you serve private customers?
A. Yes, we supply granite tops mostly to end clients as we are certain that this way we can ensure the best service and, of course, the best price. For you as a client it makes sense to buy granite directly from the manufacturer. This way, you can cut out the middleman and save money.

Q: How can I get a quote?
A: You can calculate the price yourself on-line using our AutoQuote feature, or if you prefer, send us a drawing of your kitchen plan by fax and we shall send you a quote.

Q: How do I place an order?
A: You can calculate the price of your granite top using our AutoQuote feature and click the Submit button, or send your order by fax. Should you wish to go through with it, simply give us a phone call and we'll come to measure up your kitchen. If for any reason, you should decide not to pursue once our technicians will have visited you, the amount for measuring up will remain due.
Payment will be made on the day we complete the installation.

Q: Shall I definitely pay only the price shown by AutoQuote, or will there be any additional hidden costs?
A: We will charge exactly the price you calculate with Autoquote. The price can only change if we get different measures after measuring up or that you will opt for a different granit (since different granites can have a different price), so only if there is some difference in between your original calculation and your final decision.

Q: Which means of payment do you accept?
A: We only accept the followings:

• Payment by bank draft: The easiest, quickest and the most practical.
  IBAN: EE062200221013520288 and BIC: HABAEE2X - Payment on the day the fitting is made.
• Payment by bank card: EUROCARD or VISA
  Please communicate the details of your card to our technicians the day they will come to measure up. You will be debited only when the fitting will have been done. NB: Please make sure of the payment limit you have signed for with your bank.
• Payment by check on Belgian bank : check to be given on the day the installation is made.

Q: Do you provide measuring and fitting services?
A. Yes, we do. You can check the prices for measuring up and fitting in the AutoQuote feature of this website.

Q: Where can I see the actual samples of granite?
A. Our staff will have samples with him when he comes to measure up your kitchen. You can make your preliminary choice of granite using this web page. You can later specify the exact material after seeing of the actual samples that our staff will show you.

Q. What are the maximum sizes for any one piece?
A. The imported granite slabs vary but generally measure in between 2.50 and 3.10 metres in length and 1.25 to 1.80 metres in width.

Q. Which finishing type do you offer?
A. We only offer polished granite.

Q: Do you also install sinks and hobs?
A: We affix sinks and hobs to the granite, but you should ask your plumber to connect the water.

Q: What must I have on-site when you arrive to measure up my kitchen?
A: Your kitchen furniture fitter should have fixed the cabinets. It would be good if you have a sink, hob and tap on-site.

Q: Is marble suitable for kitchen worktops?
A. Carrara marble is often used in kitchens, but we strongly recommend against using marble in the kitchen. Marble can be very easily scratched and stained. It will not look good after a few years of use. However, marble is still very popular for vanity tops. If you are interested in marble tops, please ask for available materials and prices.

Q. Do you supply anything else but worktops?
A. No, we only supply these.